Who Acorn Stairlifts are
Who they are
Acorn are one of the largest manufacturers and sellers of stairlifts in the world. They have been manufacturing and selling stairlifts since 1992. Their headquarters is in West Yorkshire in the north of England, but they have operations in other countries as well (including the United States).
Where they sell
They either sell their stairlifts directly themselves or through approved agents In the UK, the United States, Canada, Australia, France, Italy, Germany, South Africa, Argentina, Austria, Belgium, Ireland, Japan, Malta, Portugal, Spain and Switzerland.
What type of stairlifts they sell
They only manufacture and sell stairlifts. They currently have three models of stairlifts:
- Acorn 130 Straight Stairlift: For straight staircases
- Acorn 180 Curved Stairlift: For curved staircases or staircases with a bend
- Acorn 130 Outdoor Stairlift: A straight stairlift for outdoor steps and stairs
These 3 stairlifts also have the option of being fitted with a powered hinge track at the bottom of the stairs or steps.
What they don't sell
They used to manufacture and sell a powered hinge trackperch stairlift (where you stand upright with bended knees), but they no longer do. And neither do they manufacture and sell wheelchair platform stairlifts
Their reputation
They have a good reputation in the industry for manufacturing well-built and well-designed stairlifts (that's one of the reasons why they have become one of the market leaders in the world). And if bought directly through themselves or through their authorised agents, they will only fit stairlifts on stairs if it is safe to do so.
Their sales staff have been known to be a bit pushy with people who contact them for quotes or more information about their products.
One of the most common complaint about Acorn is with servicing and repairs of their stairlifts after installation. Some people have complained about how much they charge to service their stairlifts and how much they charge to repair or replace things which are either out of warranty or not covered by their maintenance/service plans.
Can you trust them?
Yes, you can. Their products are of a good quality and will only be fitted if safe to do so. However, I would recommend that before buying through them or through their authorised agents you negotiate the price for servicing the stairlift with them after installation (because all stairlifts need to be regularly serviced). You can reduce this price, but only if you do it before buying the stairlift from them.
